Lighting the way, one lantern at a time.

Last updated: February 2025

Lumina Health Services Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

• Personal details: name, date of birth, email address, phone number, and postal address.
• Health information (sensitive data): medical history, wellness goals, appointment records, and other details you provide for the purpose of receiving our services.
• Technical data: IP address, browser type, device information, and cookies.
• Payment and billing information where applicable.

2. How We Use Your Information

• To provide health and wellness services and manage appointments.
• To communicate with you regarding your care, enquiries, or requests.
• To comply with legal, regulatory, and healthcare obligations.
• To improve our services and website experience.

3. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your data based on your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests. Health data is processed only with your explicit consent or where permitted for the provision of healthcare.

4. Disclosure of Information

We do not sell your personal information. We may share information with trusted service providers, healthcare professionals involved in your care, or where required by law. Any overseas disclosures are made with appropriate safeguards.

5. Your Rights

• Access and correction of your personal information.
• GDPR rights: rectification, erasure, restriction, portability, and objection to processing.
• CCPA rights: to know what personal information is collected, to request deletion, and to opt out of the sale of personal information (we do not sell data).
• To withdraw consent at any time.

6. Data Security & Retention

We implement reasonable technical and organisational measures to protect your information. Health records are retained in accordance with applicable health records legislation and are securely destroyed when no longer required.

7. Cookies

Our website uses cookies to enhance functionality and analyse usage. You may control cookies through your browser settings.

8. Complaints & Contact

If you have questions, requests, or wish to make a complaint about how we handle your information, please contact us at mmfarghaly@outlook.com. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Lumina Health Services Pty Ltd
Sydney, Australia
Email: mmfarghaly@outlook.com

Last updated: February 2025

These Terms & Conditions ("Terms") govern your use of the website and services provided by Lumina Health Services Pty Ltd ("we", "us", "our"). By accessing our website or using our services, you agree to these Terms. These Terms are governed by the laws of New South Wales, Australia.

1. Medical Disclaimer

The information provided on this website and through our services is for general health and wellness purposes only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for professional medical consultation. Always seek the advice of a qualified health provider regarding any medical condition. In an emergency, call 000 (Australia) immediately.

2. Services

We provide health and wellness services as described on our website. We reserve the right to modify, suspend, or discontinue any service at any time. Services are provided subject to availability and professional assessment of suitability.

3. Appointments & Cancellations

• Bookings must be made through our approved channels.
• Cancellation or rescheduling should be made within the notice period communicated to you; late cancellations may incur a fee.
• We reserve the right to decline or reschedule appointments where necessary.

4. No Guarantee of Results

Health and wellness outcomes vary between individuals. We do not guarantee specific results from any service, program, or advice provided.

5. User Responsibilities

• Provide accurate and complete information, including relevant health details.
• Use our website and services lawfully and not for any harmful purpose.
• Follow guidance provided by our practitioners responsibly.

6. Payments

Fees for services are payable as communicated at the time of booking. All fees are in Australian Dollars (AUD) unless otherwise stated.

7. Intellectual Property

All content on this website, including text, graphics, logos, and materials, is the property of Lumina Health Services Pty Ltd and may not be reproduced without permission.

8. Limitation of Liability

To the maximum extent permitted by law, including the Australian Consumer Law, we are not liable for any indirect or consequential loss arising from the use of our website or services. Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which forms part of these Terms.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes indicates acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of its courts.

12. Contact

For any questions about these Terms, contact us at mmfarghaly@outlook.com.

Lumina Health Services Pty Ltd
Sydney, Australia
Email: mmfarghaly@outlook.com